Managing Internet Computer Traffic & Phone Calls for Patrons

Have you ever wondered how other libraries manage the people traffic aimed at their Internet computers? Is it a first-come-first-served proposition? Is software used for this purpose, or is it a paper-and-pencil matter? How long are people allowed to use Internet computers before being required to make way for the next person? This survey by Elbert County Library District director, L. Shaw, also asked whether or not libraries page patrons in response to incoming telephone calls. For the results of this and other field-initiated studies, visit http://www.lrs.org/field.asp.

Keith
Lance_k@cde.state.co.us

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LRS is part of the Colorado State Library, a unit of the Colorado Department of Education. We design and conduct library research for library and education professionals, public officials, and the media to inform practices and assessment needs. We partner with the Library and Information Science program at University of Denver's Morgridge College of Education to provide research fellowships to current MLIS students.

This project is made possible by a grant from the U.S. Institute of Museum and Library Services (IMLS).

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