Archive for the Closer Look Report Category

Consistent with past years, nearly all of the 2014 CTBL Patron Satisfaction Survey respondents rate their satisfaction as “Excellent” or “Good”


The results are in for the 2014 Colorado Talking Book Library (CTBL) Survey, which seeks to evaluate the effectiveness of the library and overall satisfaction with its services. CTBL provides free library services, including recorded books, Braille materials, large print books, and descriptive videos, to Coloradans of all ages who are unable to read standard print because of physical, visual, or learning disabilities. Highlights from the survey are detailed in our Closer Look report.

Out of 6,400 active individual patrons, CTBL distributed the survey to an age-stratified sample of 1,733 patrons, and received 454 responses. The majority of respondents (60%) are over the age of 60, and more than a third (36%) have at least a bachelor’s degree or higher.

The survey reveals that the most common method of communication with CTBL is the phone, with three-fourths of respondents (74%) communicating this way, and a third (32%) of respondents communicating with the library approximately every 6 months. This lack of regular and face-to-face communication suggests not that patrons are dissatisfied with CTBL, but rather that they are pleased with the library’s current services. In fact, almost all (98%) of the survey respondents indicate their satisfaction with CTBL as “excellent” or “good,” and the service components rated most highly by respondents (all rated above 90% “excellent” and “good” combined) are the courtesy of library staff, the completeness and condition of books received by patrons, the ease of contacting CTBL, the quality of the playback machine provided by CTBL, and the speed with which books are delivered to patrons.

The results obtained from this survey were consistent with the results gathered from past surveys conducted every 18 months since 2004.

Read the full 2014 CTBL Patron Satisfaction Survey report here.

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

U.S. Public Libraries and the Use of Web Technologies, 2012

U.S. Public Libraries and the Use of Web Technologies, 2012


Our new report, U.S. Public Libraries and the Use of Web Technologies, 2012, presents the findings of the third iteration of our biennial study, launched in 2008, that documents the use of various web technologies (social networking, virtual reference,  blogs, etc.) on the websites of nearly 600 public libraries throughout the nation. Our results showed that U.S. public libraries made big gains in the following areas from 2010 to 2012:

  • Social networking: More than half of all libraries were on Facebook. For libraries serving populations of 25,000-499,999, this number jumped to 4 in 5, and to more than 9 in 10 for the largest libraries (serving 500,000+). The smallest libraries (serving less than 10,000) showed the biggest increase in adoption of this social network from 2010 to 2012: 18% to 54%.
  • Mobile access: In 2010 we detected the presence of any type of mobile-friendly website access in only 12 percent of the largest public libraries, 3 percent of libraries serving 100,000-499,999, and no libraries serving less than 100,000. In 2012, three-fourths of the largest libraries offered mobile-friendly access, followed by about 3 in 5 libraries serving 25,000-499,999, one-third of libraries serving 10,000-24,000, and 17% of the smallest libraries.
  • Text reference: From 2010 to 2012, text reference increased by 231% in the largest libraries, 375% in libraries serving 100,000-499,999, 125% in libraries serving 25,000-99,999, and 250% in libraries serving 10,000-24,999.

Check out the following resources to learn more:


  • Public Library Statistics & Profiles
    Dive into annual statistics from the Colorado Public Library Annual Report using our interactive tool, results tailored to trustees, and state totals and averages.
  • School Library Impact Studies
    School libraries have a profound impact on student achievement. Explore studies about this topic by LRS and other researchers in our comprehensive guide.
  • Fast Fact Reports
    Looking for a quick rundown of library research? Check out our Fast Facts, which highlight research and statistics about various library topics.


See more @


LRS is part of the Colorado State Library, a unit of the Colorado Department of Education. We design and conduct library research for library and education professionals, public officials, and the media to inform practices and assessment needs. We partner with the Library and Information Science program at University of Denver's Morgridge College of Education to provide research fellowships to current MLIS students.

This project is made possible by a grant from the U.S. Institute of Museum and Library Services (IMLS).

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