Colorado Public Library Survey Data Definitions
Description: Visits, Reference and ILL .
Statistics within this group:
Visits - Total number of people that entered the library, for any purpose, during the year.
Reference Questions - An information contact which involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. Includes in person, phone, fax, mail, email, live or electronic reference service. Does not count directional transactions or questions of rules or policies.
ILLs Loaned - The number of items the library loaned to other libraries through ILL.
ILLs Borrowed - The number of items the library borrowed from other libraries through ILL.