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98% of CTBL survey respondents rate their satisfaction with CTBL services as “excellent” or “good”

CTBL FF

The results are in for the 2014 Colorado Talking Book Library (CTBL) Patron Satisfaction Survey, which seeks to evaluate the effectiveness of the library and overall satisfaction with its services. Highlights from the survey are detailed in our new Fast Facts report and previously published Closer Look reportCTBL provides free library services, including recorded books, Braille materials, large print books, and descriptive videos, to Coloradans of all ages who are unable to read standard print because of physical, visual, or learning disabilities.

Out of 6,500 active individual patrons, CTBL distributed the survey to an age-stratified sample of 1,733 patrons, and received 454 responses. The majority of respondents (60%) are over the age of 60, and more than a third (36%) have at least a bachelor’s degree or higher.

The survey reveals that the most common method of communication with CTBL is the phone, with three-fourths of respondents (74%) communicating this way, and a third (32%) of respondents communicating with the library approximately every 6 months. This lack of regular and face-to-face communication suggests not that patrons are dissatisfied with CTBL, but rather that they are pleased with the library’s current services. In fact, almost all (98%) of the survey respondents indicate their satisfaction with CTBL as “excellent” or “good,” and the service components rated most highly by respondents (all rated above 90% “excellent” and “good” combined) are the courtesy of library staff, the completeness and condition of books  received by patrons, the ease of contacting CTBL, the quality of the playback machine provided by CTBL, and the speed with which books are delivered to patrons.

The results obtained from this survey were consistent with the results gathered from past surveys conducted every 18 months since 2004.

Read the full 2014 CTBL Patron Satisfaction Survey report here.

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

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Public Library Survey Compare Tool re-released to the public

PLS compare tool

For all your public library data needs as we wind down 2015, check out the newly re-released Public Library Survey (PLS) Compare Tool from the Institute for Museum and Library Services (IMLS) and its national Public Library Survey. The tool features data from about 9,000 public libraries in the United States and territories. The most recent available data is from Fiscal Year 2013.

The tool is handy for looking at other libraries based on variables and comparisons you select. You can also choose specific public libraries you’d like to compare if you’re looking to do some benchmarking.

Find all of IMLS’s public library data tools at https://www.imls.gov/research-evaluation/data-collection/public-libraries-united-states-survey.

LJ Financial Literacy Survey suggests over half of library cardholders would attend financial literacy training (if they knew about it)

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Image credit: Library Journal

As the variety of program topics increases in public libraries, financial literacy training has emerged as a common topic in many libraries, especially since the recession. Financial literacy training seeks to educate and provide strategies about how to manage one’s money and prepare for financial planning. Yet Library Journal’s 2015 Financial Literacy Survey suggests that these services are not being used by cardholders as much as they could be.

Out of 10 options, libraries ranked last as a source of financial information among the 1,466 library cardholders surveyed across 230 libraries. Just under one-fifth (18%) of those surveyed ranked it as a possible source, even though well over half (61%) of librarians surveyed said that they offered financial services.

Library Journal proposes that the biggest challenge to public libraries is actually getting the word out about financial literacy training, since their survey indicated that more people would likely attend these events if only they knew about them. More than half (55%) of those surveyed said they would be willing to attend financial programming if they knew about it, and in addition to that an overwhelming majority (87%) said they trust financial information they receive from public libraries.

The good news is that any public library can create financial literacy programming that is both inexpensive and appeals to patrons. One librarian surveyed was able to put on a week-long programming event for just $200. The survey also found that programming that integrated financial training for children saw higher attendance, a proactive strategy that helps to develop financial literacy early on in life while also opening up conversation among adults.

Get ideas for how your public library can jump-start its financial literacy programming, and read the full report, here.

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

More than two-thirds of Americans are wielding smartphones today, Pew finds

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After taking a look around you, it will likely come as no surprise that smartphone ownership has been skyrocketing in recent years. Pew Research conducted a technology device ownership survey this year, and found that more than two-thirds (68%) of Americans now own smartphones, a 35% increase since 2011. Tablets are the only other device that saw a strong increase in ownership – almost half (45%) of U.S. adults own a tablet computer today, compared to just 3% in 2010.

What’s more, of the 1,907 U.S. adults that were surveyed, it was found that this sharp increase in smartphone and tablet ownership was accompanied by steady or even declining ownership in many other digital devices. For example, after years of steadily increasing ownership, e-book devices have begun to decline in popularity, with only one-fifth (19%) of U.S. adults owning one in 2015. Meanwhile, the ownership of MP3 players, game consoles, and desktops and laptops have stagnated in recent years. Among U.S. adults under 30, though, the ownership of a desktop or laptop has declined by 11% since 2010.

What does this information mean for libraries and library services? Pew suggests in its report that the boom of smartphone ownership may correspond to a decline or stagnation in other device ownership as more people use smartphones and tablets as a primary source for a variety of their information needs. These trends mean that it will likely be very important for libraries to continue improving their mobile websites and services so that patrons can easily access resources and information about services from the devices they are most likely to use to stay connected.

Check out all of the device ownership trends from Pew here.

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

Congratulations to the 7 Colorado Star Libraries for 2015!

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Image credit: Library Journal

7 libraries in Colorado have been named Star Libraries by the 2015 Library Journal Index of Public Library Service. Colorado ranks 11th out of 41 states with star libraries, and is tied with three other states (Indiana, Alabama, and Missouri) that also have 7 star libraries. The 7 star libraries in Colorado are:

  • Arapahoe Library District
  • Denver Public Library
  • Douglas County Libraries
  • Holyoke/Heginbotham Library
  • La Veta Regional Library District
  • Limon Memorial Library
  • San Miguel Library District #1 (Telluride)

Although a few libraries that were Colorado star libraries last year are no longer represented on the list, Holyoke/Higenbotham is a new addition to the star library cohort this year.

The LJ Index, which is used to determine star libraries around the country, is a measure that compares public libraries with others that have similar expenditures based on the output measures of circulation, library visits, program attendance, and public internet computer use. Output measures (as opposed to other measures used for library assessment, inputs and outcomes), are quantifiable measures of various services that the library renders. These outputs are based on data provided by public libraries in the IMLS Public Library Survey.

The kinds of outputs measured by the LJ Index have begun and will continue to change over the next several years. For example, the 2015 star library ratings are the first to include e-circulation as part of its measures, and the 2016 ratings will be the first to account for all reference transactions, including virtual. This is an attempt to control for the fact that many library visits and services today are virtual as opposed to physical. Another factor that will affect the star library ratings in the coming years is increasing competition; more libraries than ever before, a whopping 7,663, were scored on the LJ Index in 2015.

This year’s report also includes a handy how-to on DIY LJ Index projects, so you can figure out how to leverage the index data to evaluate how your library stacks up against its peers. Whether or not your library was named a star library this year, you can find all of the data here.

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

 

RIPL 2016 Facilitator Opportunity

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Are you interested in attending the 2016 Research Institute for Public Libraries (RIPL)? Do you have facilitation skills that you want to use at RIPL?

We will be selecting up to 10 RIPL participants to serve as facilitators during the institute.  Facilitators should…

  • already be planning to participate in RIPL because of their interest in strengthening their skills in data and evaluation,
  • have experience facilitating small group activities and discussions, and
  • be committed to encouraging participant involvement in group activities and discussions and fostering connections among participants, instructors, and staff.

Prior experience with data and evaluation is a bonus, but is not required.

Background:

RIPL is designed to be an immersive and highly participatory learning experience, and RIPL facilitators play a vital role in insuring that participants are actively engaged in the hands-on activities and discussions that occur throughout the institute. Facilitators are assigned to groups of 6-7 participants, and they sit with their groups during general sessions and some meals to facilitate group work. Groups change several times during the institute, so facilitators will work with 2-3 groups across the 3-day event.

RIPL facilitators have the full participant experience. Facilitators will participate in the same sessions as everyone else, be able to choose which breakouts to attend, etc. The only difference is that facilitators will have some added benefits and responsibilities, as described below.

Facilitator Benefits:

Benefits to facilitators include:

  • Reduced registration fee: $1,165 (20% discount). This fee includes the curriculum, three nights lodging, and most meals.
  • Guaranteed spot at RIPL 2016.
  • Enhanced experience because of the opportunity to get a behind-the-scenes look at the institute design and curriculum.

 Facilitator Responsibilities:

Pre-institute responsibilities include the following:

  • Attending two 60 minute pre-institute webinars to learn more about the facilitator role and to become familiar with the group work that instructors have planned.
  • Reviewing any discussion guides, activity instructions, etc. that instructors provide ahead of time.

During RIPL, facilitators are responsible for:

  • Sitting with their assigned group (6-7 participants) during general sessions and some meals and facilitating discussions, learning activities, etc.
  • Connecting the members of their group with RIPL instructors/staff if they have questions or want to discuss topics that they aren’t able to address.
  • Connecting with other facilitators at touch points in the institute as necessary.
  • Providing feedback at the end of the institute about their facilitation experience.

How to Apply:

 To be considered for a facilitator position, you must submit an application by 6:00 pm MST on Friday, December 11, 2015. Learn more about the application process and access the online application form here. Applicants will be notified of their acceptance status before the end of December.

The 2014-15 School Library Survey data is now available

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The 2014-15 Colorado School Library Survey data has been posted at http://www.lrs.org/data-tools/school-libraries/annual-statistics/. From this page, you can view individual school library profiles for all schools that completed the survey as well as statewide estimates and benchmarks for selected statistics, and use our interactive tool to explore the data in more depth. There is also a Fast Facts available that presents highlights from the 2014-15 results. Many thanks to all of the Colorado schools who participated in the survey!

LJ reports that more than four-fifths of new library graduates are employed full time, up 19% from 2013

LJ_Salaries2015

Image credit: Library Journal

Library Journal has released the findings from their 2015 Placement & Salaries Survey, which tracks yearly trends in employment among newly graduated MLIS students. In 2014, out of 4,331 estimated library school graduates, 32% participated in Library Journal’s survey. The results show an overall increase in full-time employment among new graduates, as well as steadily increasing salaries, though many new librarians are frustrated at the rigor of the application process and the number of available entry-level positions that actually require an MLIS degree.

The number of new library school graduates with full-time employment increased from 70% in 2013 to 83% in 2014. What’s more, those new graduates are earning even more starting off; starting salaries increased 2.9% from 2013, to $46,987. Women’s salaries increased slightly more than men’s as well, which represents a modest gain in closing the gender wage gap, though men continue to earn 14.9% more than women.

Of course, all regions and job titles are not experiencing these trends equally. The Pacific reported the highest average salaries, while the Southeast had the lowest, and the Northeast and Midwest were close to the average. These differences did, however, correspond closely to standard cost of living differences. One shift across the board is the fact that the highest paid positions are increasingly ones with non-traditional titles – positions that contain phrases such as “software developer,” “usability designer,” “data analyst,” etc. Meanwhile, many new graduates expressed frustration that some other full-time positions did not appear to require an MLIS at all

You can peruse all of Library Journal’s data on salaries and placement here.

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

Research Institute for Public Libraries – Scholarship Opportunity for Coloradans

ripl2016

The Colorado State Library is offering up to 6 full scholarships to the Research Institute for Public Libraries (RIPL) in fall 2016. This national event, hosted by the Colorado State Library and CLiC, will offer three days of hands-on, intensive workshops about:

  • Evaluation design and implementation
  • Data collection and use for strategic planning
  • Measures for reporting library impact
  • Tips for aligning research efforts with national initiatives such as Edge Benchmarks, the Impact Survey, and Project Outcome

The ideal candidate for this scholarship is:

  • Interested in getting started using data for savvy and strategic planning.
  • Looking for both inspiration and instruction in a hands-on, participatory environment.
  • Seeking to learn about outcomes and how to measure library impact.
  • Committed to leading his/her organization in making data-based decisions.
  • Eager to develop a peer network to support research and evaluation efforts.

To be eligible for a scholarship, you must be:

a) employed by a public library in Colorado OR
b) a Colorado resident either enrolled in a Master’s in Library and Information Science (MLIS) program or a 2016 MLIS graduate at the time of the institute (this opportunity is most appropriate for students intending to work in public libraries)

Special consideration will be given to applicants working in small or rural libraries and/or those working with underserved populations. However, staff working in any Colorado public library and/or Colorado residents enrolled in an MLIS program are encouraged to apply for scholarships.

For more information and to apply, please see http://www.lrs.org/research-institute-for-public-libraries-2016-colorado-scholarship-information/. Scholarship applications are due by 5 PM on Friday, November 13, 2015.

Join us at CAL for “Data Visualization for the Rest of Us: A Beginner’s Guide”

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Will you be at the CAL Conference on Friday? If so, we hope you will join us for:

Data Visualization for the Rest of Us: A Beginner’s Guide

Friday, October 23, 10:30 AM-12:15 PM, Aspen Daisy

You don’t have to be a graphic designer to present your library statistics in a way that effectively communicates value. In this session, straight from the 2015 Research Institute for Public Libraries (RIPL), you’ll learn quick and easy tips for displaying your statistics in a way that tells a powerful story about your library, whether your data visualization aspirations consist of adding a few Excel charts to a board report or designing a complex infographic for your website. As part of this session, several free and/or low-cost infographic creation software tools will be demonstrated.
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ABOUT

LRS is part of the Colorado State Library, a unit of the Colorado Department of Education. We design and conduct library research for library and education professionals, public officials, and the media to inform practices and assessment needs. We partner with the Library and Information Science program at University of Denver's Morgridge College of Education to provide research fellowships to current MLIS students.

This project is made possible by a grant from the U.S. Institute of Museum and Library Services (IMLS).

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