LRS recently completed an evaluation of the statewide 24/7 virtual reference service AskColorado, as well as its academic queue AskAcademic. Between April and October 2011, nearly 1,300 users completed customer exit surveys. The results indicate that users are pleased with these services and are likely to be repeat users. Four out of five users (80%) rated AskColorado librarians as “very helpful” or “helpful,” and six out of seven users (85%) said that they would be “very likely” or “likely” to use the service again. Satisfaction was even higher among AskAcademic users. Nearly 9 in 10 AskAcademic survey respondents (89%) indicated that the librarians who assisted them were either very helpful or helpful , and most (94%) said that they were “very likely” or “likely” to utilize the service again. Compared with previous AskColorado evaluations, in 2011 the service received its highest ratings yet on these measures.
See the Fast Facts and Closer Look report for more details.
~Linda