Results from the 2020 Colorado Talking Book Library (CTBL) patron survey are in! Survey respondents gave CTBL high marks again with 99% rating CTBL’s overall service as good or excellent in 2020. This is the ninth survey in a row (over 16 years) where 98% or more of respondents rated CTBL’s overall service as good or excellent.
The Colorado Talking Book Library provides free library services to Coloradans who are unable to read standard print materials. This includes patrons with physical, visual, and learning disabilities. The CTBL collection contains audio books and magazines, Braille books, large print books, equipment, and a collection of descriptive videos. In October 2020, CTBL was serving 6,190 active individual patrons and 605 organizations, which include health facilities and retirement homes.
In partnership with CTBL, the Library Research Service (LRS) has developed and administered a bi-annual patron survey since the fall of 2004. This year’s survey presented distinct challenges as it was administered during the COVID-19 pandemic. CTBL’s building closed to walk-in service on March 20, 2020, but the library continued to operate and provide services for CTBL patrons despite the extraordinary circumstances.This year’s survey asked questions about the devices patrons use, how they decide what to read next, how they value CTBL, and more.
To read this year’s full report, click here. To view the infographic, click here.
The results are in for the 2014 Colorado Talking Book Library (CTBL) Survey, which seeks to evaluate the effectiveness of the library and overall satisfaction with its services. CTBL provides free library services, including recorded books, Braille materials, large print books, and descriptive videos, to Coloradans of all ages who are unable to read standard print because of physical, visual, or learning disabilities. Highlights from the survey are detailed in our Closer Look report.
Out of 6,400 active individual patrons, CTBL distributed the survey to an age-stratified sample of 1,733 patrons, and received 454 responses. The majority of respondents (60%) are over the age of 60, and more than a third (36%) have at least a bachelor’s degree or higher.
The survey reveals that the most common method of communication with CTBL is the phone, with three-fourths of respondents (74%) communicating this way, and a third (32%) of respondents communicating with the library approximately every 6 months. This lack of regular and face-to-face communication suggests not that patrons are dissatisfied with CTBL, but rather that they are pleased with the library’s current services. In fact, almost all (98%) of the survey respondents indicate their satisfaction with CTBL as “excellent” or “good,” and the service components rated most highly by respondents (all rated above 90% “excellent” and “good” combined) are the courtesy of library staff, the completeness and condition of books received by patrons, the ease of contacting CTBL, the quality of the playback machine provided by CTBL, and the speed with which books are delivered to patrons.
The results obtained from this survey were consistent with the results gathered from past surveys conducted every 18 months since 2004.
Read the full 2014 CTBL Patron Satisfaction Survey report here.
Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.
Our new report, U.S. Public Libraries and the Use of Web Technologies, 2012, presents the findings of the third iteration of our biennial study, launched in 2008, that documents the use of various web technologies (social networking, virtual reference, blogs, etc.) on the websites of nearly 600 public libraries throughout the nation. Our results showed that U.S. public libraries made big gains in the following areas from 2010 to 2012:
- Social networking: More than half of all libraries were on Facebook. For libraries serving populations of 25,000-499,999, this number jumped to 4 in 5, and to more than 9 in 10 for the largest libraries (serving 500,000+). The smallest libraries (serving less than 10,000) showed the biggest increase in adoption of this social network from 2010 to 2012: 18% to 54%.
- Mobile access: In 2010 we detected the presence of any type of mobile-friendly website access in only 12 percent of the largest public libraries, 3 percent of libraries serving 100,000-499,999, and no libraries serving less than 100,000. In 2012, three-fourths of the largest libraries offered mobile-friendly access, followed by about 3 in 5 libraries serving 25,000-499,999, one-third of libraries serving 10,000-24,000, and 17% of the smallest libraries.
- Text reference: From 2010 to 2012, text reference increased by 231% in the largest libraries, 375% in libraries serving 100,000-499,999, 125% in libraries serving 25,000-99,999, and 250% in libraries serving 10,000-24,999.
Check out the following resources to learn more: