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Challenged Materials in Colorado Public Libraries, 2013

327_2013_PL_challenges

2013-14 Annual Colorado School Library Survey Highlights

The Colorado School Library Survey is administered each year by the Library Research Service, an office of the Colorado State Library. Surveys are sent to traditional K-12 public educational institutions. Statewide estimates are produced by weighting survey data to reflect the universe of school libraries in Colorado. Survey responses are totals based on results from the school library staff who participated in the survey. This report highlights results from the 2013-14 Colorado School Library Survey.

326_2013-14_school_survey_highlights

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2012-13 Annual Colorado School Library Survey Highlights

2012-13 Annual Colorado School Library Survey Highlights

The Colorado School Library Survey is administered each year by the Library Research Service, an office of the Colorado State Library. Surveys are sent to traditional K-12 public educational institutions. Statewide estimates are produced by weighting survey data to reflect the universe of school libraries in Colorado. Survey responses are totals based on results from the school library staff who participated in the survey. This report highlights results from the 2012-13 Colorado School Library Survey.

325_2012-13 school survey highlights-01

Printable version

Colorado’s Public Computer Centers: Bridging Colorado’s Great Digital Divide

This Fast Facts presents data summarizing equipment installation, digital literacy efforts, and computer use in Colorado during the two-year Broadband Technology Opportunity Program (BTOP) grant project, from April 2011 to March 2013. For more insight into the project, visit www.lrs.org/btop-evaluation and read previous Fast Facts covering class participant satisfaction survey results and workforce efforts and partnerships, as well as an outcome evaluation report.

324_BTOP final summary

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Computers in Colorado’s Public Libraries

Colorado’s 115 public library jurisdictions provide their communities with access to technology and web
services. From wireless connectivity to always-accessible databases, public libraries are humming with
21st-century tools. Highlights from the 2012 Public Library Annual Report offer the details:

Technology Services Available Inside the Library

PDF version of this infographic.

Trends in Colorado Public Library Websites and Social Media Use

In 2008, the Library Research Service launched the biennial study, U.S. Public Libraries and the Use of Web Technologies, with the intent to document the use of various web technologies on the websites of public libraries throughout the nation. From its inception, it was conceived as a longitudinal study, with plans to revisit the sample libraries every two years to track changes in libraries’ uses of web technologies. The study is conducted as a content analysis: researchers analyze a random sample, stratified based on legal service area (LSA) population, of public library websites throughout the United States (584 in 2012), as well as the websites of all public libraries in Colorado (114—9 of which are in the national sample). The results of the 2008 study set a baseline for the adoption of web technologies nationwide. The study was repeated in 2010 and 2012, and these iterations expanded upon the 2008 findings by tracking the trends in U.S. public libraries’ use of web technologies over time as well as by examining new technologies as they emerged. Highlights from the Colorado portion of the 2012 study are presented below, in both graphical and text format:

322_webtech_CO_FF_post

In 2012, 9 in 10 Colorado public libraries had websites, including:

  • all of those serving LSA populations of 100,000+ and 10,000-24,999;
  • 93 percent of those with LSA populations of 25,000-99,999; and,
  • more than 4 in 5 (85%) of those serving LSA populations less than 10,000 (up from 79% in 2010).

Over time, Colorado public library websites were analyzed for the presence of several web features that enable interactivity with users (for example, virtual reference, blogs, etc.). Some notable findings included:

  • Technologies that increased from 2010 to 2012 included: online library card sign up (9% to 17%), online account access (75% to 80%), email newsletter (18% to 27%), AddThis/ShareThis interface (18% to 24%), chat reference (59% to 67%), and text reference (1% to 4%).
  • Technologies that decreased included blogs (21% to 15%) and email reference (25% to 22%).
  • However, these trends varied depending on the library’s LSA population. The smallest libraries increased their adoption of many of the web technologies, with the exceptions of blogs (12% to 5%), AddThis/ShareThis interface (15% to 11%), and email reference (13% to 5%). The largest libraries decreased their use of online account access (100% to 92%), non-blog RSS feeds (67% to 58%), and chat reference (100% to 75%), while showing the biggest gains in online library card sign up (33% to 67%),  AddThis/ShareThis interface (33% to 75%), and text reference (0% to 25%).

A little more than half (53%) of Colorado public libraries had social media accounts:

  • Almost all (92%) of the largest libraries, close to three-fourths (71%) of libraries serving between 25,000 and 99,999, more than half (57%) of those serving 10,000 to 24,999, and 40 percent of the smallest libraries had at least one social media account.
  • Of the 9 social networks that were analyzed, libraries were most likely to be on Facebook (51%). From 2010 to 2012, libraries serving 25,000-99,999 had the biggest jump in adoption of this social network, from 36 percent to 71 percent.
  • About 1 in 5 (21%) Colorado public libraries were on Twitter and 1 in 10 were on YouTube or Flickr. However, Flickr decreased in all population groups; for example, 36 percent of libraries serving 25,000-99,999 used this social network in 2010 versus 14 percent in 2012.
  • One-fourth of the largest libraries were on Pinterest, 17 percent each were on Foursquare and Vimeo, and 8 percent were on Tumblr.
  • The largest libraries were on an average of 3.50 social networks out of the 9 included in the analysis, whereas the smallest libraries averaged less than 1.

Since 2010, the number of Colorado libraries that catered to mobile devices has increased dramatically, from 3 percent to 36 percent:

  • More than 9 in 10 (92%) of the largest libraries, 71 percent of libraries serving between 25,000 and 99,999, nearly half (48%) of libraries serving between 10,000 and 24,999, and 15 percent of the smallest libraries offered some type of mobile-friendly website access.

In terms of the specific type of mobile access,

  • About one-fourth (26%) of Colorado public libraries offered mobile applications (apps);
  • 1 in 5 libraries had mobile versions of their sites (i.e., the URL redirects to a mobile version of the website when viewed on a mobile device); however,
  • just 3 libraries used responsive design.

Related information:

 

Challenged Materials in Colorado Public Libraries, 2012

Every year, the Library Research Service’s Public Library Annual Report surveys Colorado public libraries about challenges to their materials or services. The libraries that report receiving one or more challenges are then asked to provide additional information. This Fast Facts addresses the number, nature, and outcome of the challenges that occurred in 2012.

321_2012_challenges-10

PDF version of this infographic

Trends in U.S. Public Library Websites and Social Media Use

blogpost_final3

In 2008, the Library Research Service launched the biennial study, U.S. Public Libraries and the Use of Web Technologies, with the intent to document the use of various web technologies on the websites of public libraries throughout the nation. From its inception, it was conceived as a longitudinal study, with plans to revisit the sample libraries every two years to track changes in libraries’ uses of web technologies. The study is conducted as a content analysis: researchers analyze a random sample, stratified based on legal service area (LSA) population, of public library websites throughout the United States (584 in 2012), as well as the websites of all public libraries in Colorado (114—9 of which are in the national sample). The results of the 2008 study set a baseline for the adoption of web technologies nationwide. The study was repeated in 2010 and 2012, and these iterations expanded upon the 2008 findings by tracking the trends in U.S. public libraries’ use of web technologies over time as well as by examining new technologies as they emerged. Highlights from the 2012 study are presented below:

In 2012, most U.S. public libraries in the sample had websites, including:

  • all of those serving LSA populations of 25,000 and more;
  • 98 percent of those with LSA populations of 10,000 to 24,999; and,
  • a little more than 4 in 5 (83%) of those serving LSA populations less than 10,000 (up from 71% in 2010).

Over time, library websites were analyzed for the presence of several web features that enable interactivity with users (for example, virtual reference, blogs, etc.). Some notable findings included:

  • Generally, the biggest increases in terms of adoption of these features occurred in the smallest libraries. This was true for online account access (45% in 2010 vs. 70% in 2012), blogs (6% vs. 10%), RSS feeds (10% vs. 20%), and catalog search boxes (14% vs. 25%).
  • In contrast, in larger libraries, many of these features either remained relatively constant or declined from 2010 to 2012. One notable exception was text reference, which increased from 13 percent to 43 percent in libraries serving more than 500,000.
  • In most libraries, regardless of size, ShareThis/AddThis features increased, email newsletters and online library card sign up held relatively constant, and chat reference dropped from 2010 to 2012.

The majority of libraries had social media accounts:

  • Almost all (93%) of the largest libraries, a little more than 4 in 5 (83%) libraries serving between 25,000 and 499,999, 7 in 10 (69%) of those serving 10,000 to 24,999, and 54 percent of the smallest libraries had at least one social media account.
  • Of the 9 social networks that were analyzed, libraries were most likely to be on Facebook (93% of the largest libraries, 82% of libraries serving between 25,000 and 499,999, 68% of libraries serving between 10,000 and 24,999, and 54% of the smallest libraries). From 2010 to 2012, the smallest libraries had the biggest jump in adoption of this social network, from 18 percent to 54 percent.
  • Other common social networks were Twitter (84% of the largest libraries were on this network) and YouTube (60% of the largest libraries). Flickr was also common, however, it has decreased in all population groups from 2010 to 2012; for example, 63 percent of the largest libraries used this social network in 2010 versus 42 percent in 2012.
  • Close to one-third (31%) of the largest libraries were on Foursquare, 23% were on Pinterest, and 8 percent each were on Google+ and Tumblr.
  • The largest libraries were on an average of 3.54 social networks out of the 9 included in the analysis, whereas the smallest libraries averaged less than 1.

Since 2010, the number of libraries that catered to mobile devices has increased dramatically:

  • Three-fourths of the largest libraries, about 3 in 5 libraries serving between 25,000 and 499,999, one-third of libraries serving between 10,000 and 24,999, and 17 percent of the smallest libraries offered some type of mobile-friendly website access. In contrast, in 2010, 12 percent of the largest libraries, 3 percent of libraries serving between 100,000-499,999, and no libraries serving less than 100,000 offered mobile-friendly website access.

In terms of the specific type of mobile access,

  • 3 in 5 of the largest libraries, about half (48%-52%) of libraries serving between 25,000 and 499,999, 1 in 5 (19%) libraries serving between 10,000 and 24,999, and 2 percent of the smallest libraries offered mobile applications (apps);
  • 2 in 5 (41%) of the largest libraries, about one-fourth (23-25%) of libraries serving between 25,000 and 499,999, 1 in 5 libraries serving between 10,000 and 24,000, and 14 percent of the smallest libraries had mobile versions of their sites (i.e., the URL redirected to a mobile version of the website when viewed on a mobile device); however,
  • just 9 libraries used responsive design.

Related information:

 

 

2012 U.S. Academic Librarian Salaries: The West & Southwest Region Remains Competitive

As the country slowly recovers from the latest economic recession, librarians and future librarians are looking to salary comparisons to better understand their current and potential earnings. The ALA-APA Salary Survey provides this information annually for positions requiring an ALA-accredited master’s degree. Here, we take a look at some of the highlights from this survey:

Print

Click here for a printable version of this graphic.

For more information, see our Fast Facts, “2012 U.S. Academic Librarian Salaries: The West & Southwest Region Remains Competitive.”

All data reported here are from the 2012 ALA-APA Salary Survey: Librarian—Public and Academic report from the American Library Association-Allied Professional Association.
The West/Southwest region includes the following states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington, and Wyoming.
*Insufficient data for this category.

Pleased Patrons: CTBL Maintains Excellent Service Record

In 2012, the Library Research Service (LRS) adminstered a patron satisfaction and outcome survey for the Colorado Talking Book Library (CTBL). This was the fifth time that this survey has been administered since 2004. The survey was designed to assist CTBL in its ongoing efforts to evaluate its services, and the results indicate that an overwhelming majority of patrons are very pleased with the services CTBL provides. Nearly all respondents (99%) rated their overall satisfaction with CTBL as excellent or good, which is consistent with prior years (see Chart 1).

About CTBL
The Colorado Talking Book Library (CTBL) provides free library services to more than 6,000 patrons who, because of physical, visual, or learning disabilities, are unable to read standard print material.CTBL’s collection consists of 58,000 talking books, 7,000 digital titles, 6,000 titles in Braille, 19,000 titles in large print, and about 300 descriptive videos.CTBL is part of the Colorado State Library, a division of the Colorado Department of Education, and is affiliated with the Library of Congress, National Library Service for the Blind and Physically Handicapped (NLS).

318_Chart 1

Features of CTBL Service
In addition to rating their overall satisfaction with CTBL, respondents were asked to rate their satisfaction with selected components of CTBL’s services. Three of these components were rated as excellent or good by at least 98 percent of the respondents: “courtesy of library staff,” “completeness and condition of books received,” and “speed with which they receive books” (see Chart 2).

Although still at very high levels, the 2 lowest rated components of service were “the Colorado Talking Book Library newsletter” (81% excellent or good ratings) and “the book titles we select for you” (65% excellent or good ratings).

CTBL Services

  • Books may be ordered via mail, email, phone, fax, or online.
  • The library loans playback machines free of charge to patrons.
  • Patrons can request specific titles or books can be selected for them based on their reading interests.
318_Chart 2

Outcomes of CTBL Use
Over the years, reading for pleasure continues to be the most frequently valued outcome of CTBL service, selected by more than 4 out of 5 (85%) respondents in 2012 (see Chart 3). Several survey respondents’ comments reflected this as they frequently mentioned how CTBL’s services allowed them to continue enjoying reading despite challenges reading standard print books. The second most popular outcome, chosen by a bit more than one-third of respondents (38%), was “learned more about a personal interest using CTBL services.” Respondents were able to include additional information via an “Other” option, which 15 percent of respondents selected. Remarks included appreciation for materials delivery, book club availability, and services to dyslexic and low vision children and students.

“You provide my sanity and my constant companion-recorded books. I read while doing everything around the house. I cannot imagine my life without CTBL! I really appreciate the great suggestions I get from reader advisors and the great service from everyone else on the staff.”
318_Chart 3

Patron Satisfaction Consistent Over the Years
Overall, the satisfaction level of CTBL patrons has held fairly steady over the years (see Chart 4). The percentage of patrons who have rated CTBL services as “excellent” has fluctuated somewhat between a high of 85 percent in 2006 and just below 80 percent in 2004, 2008, and 2012. There has been a similar fluctuation of about 5 percent in “good” ratings over the 5 surveys. At no time have more than 2 percent of patrons rated overall satisfaction with CTBL as “fair” or “poor.”

“Giving up reading is very difficult. Your service gives my love of reading a new life!”
318_Chart 4

Conclusion
The majority of CTBL patrons responding to the survey indicated that they are very satisfied with the services provided. Nearly all respondents gave high ratings for their overall satisfaction with CTBL and individual service components. In addition to the high ratings, comments left by survey respondents provide insight into the important services CTBL provides to its patrons. Thanks to CTBL, its patrons are able to read for pleasure, learn about personal interests, and stay connected to their communities.

“I have had this service since 2000 because of so many eye surgeries. I don’t know what I’d do without my talking books.”
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This project is made possible by a grant from the U.S. Institute of Museum and Library Services (IMLS).

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