In 2010, LRS administered the fourth patron satisfaction and outcome survey for The Colorado Talking Book Library (CTBL). Our results indicated that the vast majority of patrons are highly satisfied with CTBL service. Nearly all respondents gave high ratings for their overall satisfaction with CTBL and individual service components. Beyond the high ratings, the comments left by survey respondents give testimony to how important CTBL is to its patrons. Comments show that through CTBL, patrons are able to read for pleasure, stay informed, and feel connected.
To learn more about our findings, click here to access the Fast Facts.