pew_nonImage credit: Pew Internet

Despite the fact that an increasing number of job applications and other important resources are being offered solely online, not everyone in the U.S. uses the internet. This simple fact has been emphasized countless times in years past, through discussion of the “Digital Divide.” Most recently, in the report Who’s Not Online and Why, Pew Internet indicated that, as of May 2013, 15% of American adults don’t use the internet.

Why not? About one-third (34%) of non-users just don’t believe the internet has any relevance to their lives. These non-users are not interested in using the internet, and some think using the internet is a waste of time. Another one-third of non-users (32%) cite usability issues as reasons for not using the internet. Some of these non-users deem using the internet as too difficult or frustrating, while others claim they are “too old” or physically unable to use the internet. About one-fifth (19%) do not use the internet because of the expense it entails, and 7 percent cite a lack of access to the internet.

Pew’s report provides libraries with a better understanding of non-users and how to serve them. Some non-users might never develop an appreciation for the internet—no matter the efforts of others to demonstrate its utility—and will continue to rely on libraries to provide information in non-digital formats. Other non-users, however, might simply need more incentive to use the internet, and libraries can seize this opportunity to demonstrate why it is beneficial and, in many cases, a necessity. For the non-users who simply do not have access to the internet, or do not know how to use it, libraries can, of course, serve as an important resource, providing free high-speed access and technology-oriented classes. For a great example of this, see LRS’s Fast Facts series on the Broadband Technology Opportunity Program (BTOP), and its positive effects in Colorado:

Libraries: What attempts have you made to reach non-users to market your technology resources and classes? Have they been successful?

Note: This post is part of our series, “The Weekly Number.” In this series, we highlight statistics that help tell the story of the 21st century library.