Colorado Talking Book Library Patron Satisfaction Survey Report, 2018

The Colorado Talking Book Library (CTBL) provides free library services to Coloradans who are unable to read standard print materials because of physical, visual, or learning disabilities. CTBL provides recorded books and magazines, Braille materials, large print books, and a collection of descriptive videos. In October 2018, CTBL had 6,164 active individual patrons and worked with 571 organizations.

In an ongoing effort by CTBL to evaluate its services, the Library Research Service (LRS) developed and administered a patron survey in the fall of 2018. The survey was designed to help CTBL identify strengths and weaknesses and to plan for future services. LRS has conducted 8 surveys over the last 14 years for CTBL. The survey combined an outcome-based evaluation and a customer satisfaction questionnaire.

The 2018 survey was available to CTBL patrons online, in Braille, in audio format, and paper-based (large-print format). Assistance filling out the survey was available at CTBL or by telephone. In total, 682 patrons completed the survey for 2018.  For more information about the survey sample, see Appendix A in the full report.

View the complete report here.