99% of Colorado Talking Book Library patron survey respondents rated the overall quality of library service as excellent or good

Patrons of the Colorado Talking Book Library continue to report being pleased with the quality of the library’s services. On the 2018 biennial patron survey, 99% of respondents reported that the overall quality of service was good or excellent. And, 95% or more respondents reported that the following areas of service were good or excellent:  courtesy of staff, speed of delivery, condition of materials, ease of contacting the library, and the playback machine loaned by the library.

The survey also asked patrons how the service has been valuable to them. The most common response was to “read for enjoyment: fiction,” which was selected by 85% of respondents. The second most common response was “keeps my mind active,” from 80% of respondents.

In 2018, the survey asked patrons “What’s the hardest thing about your day?” More than one out of every four respondents (26%) said transportation was the hardest thing about their day. The second most common response was “isolation, depression, or motivation,” which 17% of respondents reported.

This version of the survey also had a new respondent age category. Instead of 61+ as the oldest age group, survey respondents could select 61 to 75 or 76+. This additional category was helpful because the largest portion of survey respondents was in the 76+ age group (45%), which reflects that this age group is also the largest category of CTBL patrons, making up more about half (51%) of all patrons.

Information from the survey helps the Colorado Talking Book Library continue to refine their offerings to provide the best possible service to their patrons.

For the full report on the 2018 survey findings, click here, and for the Fast Facts, click here.

Note: This post is part of our series, “The LRS Number.” In this series, we highlight statistics that help tell the story of the 21st-century library.

POPULAR RESOURCES

  • Public Library Statistics & Profiles
    Dive into annual statistics from the Colorado Public Library Annual Report using our interactive tool, results tailored to trustees, and state totals and averages.
  • School Library Impact Studies
    School libraries have a profound impact on student achievement. Explore studies about this topic by LRS and other researchers in our comprehensive guide.
  • Fast Fact Reports
    Looking for a quick rundown of library research? Check out our Fast Facts, which highlight research and statistics about various library topics.

LIBRARYJOBLINE

See more @ LibraryJobline.org

ABOUT

LRS is part of the Colorado State Library, a unit of the Colorado Department of Education. We design and conduct library research for library and education professionals, public officials, and the media to inform practices and assessment needs.

This project is made possible by a grant from the U.S. Institute of Museum and Library Services (IMLS).

Staff & Contact Info