Library staff who help patrons have a great impact on public perception of the library. The positions of associate librarian, technical assistant, clerks, and various other non-MLS staff are vital to several library services (see full report for position definitions). Many libraries, including academic libraries, use non-MLS staff to support reference areas. At every position level, non-MLS reference staff help patrons with questions and conduct searches, according to the ALA-APA Non-MLS Salary Survey. Their direct contact with the public puts them in a liaison position between patrons and library services. They may be a patron’s first or only contact with library staff. Despite the training and knowledge needed to properly assist in a reference area, many non-MLS reference positions in academic libraries earn less than their peers in others areas (e.g. Cataloging, Adult Services, etc.)
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